Customer Service


Exhibition Catalogues

The Gallery Shops are dedicated to providing our customers with first class service. Please see below for the ways in which we can assist you.


 

Contact Us

For customer service inquiries or to order by phone please call toll-free in the United States, 800-697-9350, Monday through Friday, 8:30 am to 4:00 pm ET, except US federal holidays.

Outside the US, dial the appropriate US access code, then 202-842-6002.

You may also email us at customer.service@nga.gov or fax to 202-789-3047.

My Account

If you are registered with us, you can access a number of your account details quickly and easily. You can change your profile, email preferences, and address book information, as well as view your online order history and track shipments. You can also manage your wish lists, registries, and keep track of gift certificate and Mercury Program point amounts.

Please use your email address and the password you selected to sign in. If you have forgotten your password, you can re-set it at any time.

Ordering Offline

If you prefer to place your order by phone, please call call toll-free in the United States, 800-697-9350, Monday through Friday, 8:30 am to 4:00 pm ET, except US federal holidays. Outside the US, dial the appropriate US access code, then 202-842-6002. You may also email us at customer.service@nga.gov or fax to 202-789-3047.

International Orders

Please note that for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations), which are collected by the carrier upon delivery.

Shipping & Handling

The Gallery Shops offer four levels of service within the United States plus international shipping. FedEx delivery is available to more than 215 countries worldwide. Please see the current list of locations served and special instructions for international shipments.  

Our delivery estimates include the time needed for order processing at our warehouse. Standard shipments will arrive within 5 to 8 business days; Express shipments will arrive within 4 to 5 business days; Priority shipments will arrive within 3 to 4 busines days, and Rush shipments will arrive within 2 to 3 business days. Orders must be placed by 1:00 pm ET for expeditied services. International shipments, and delivery to US territories and APO/FPO addresses will arrive within 7 to 14 business days, and vary by location.  

We regret we are unable to deliver to PO boxes.

 

FedEx Standard

FedEx ExpressFedEx PriorityFedEx RushFedEx International
$0.01−$15.007.9522.9527.9532.9542.95
$15.01−$30.009.9524.9529.9534.9544.95
$30.01−$50.0011.9526.9531.9536.9546.95
$50.01−$60.0012.9527.9532.9537.9547.95
$60.01−$75.0013.9528.9533.9538.9548.95
$75.01−$100.0014.9529.9534.9539.9549.95
$100.01−$125.0015.9530.9535.9540.9555.95
$125.01−$150.0016.9531.9536.9541.9559.95
$150.01−$200.0018.9533.9538.9543.9558.95
$200.01−$300.0022.9537.9542.9547.9562.95
$300.01+25.9540.9545.9550.9565.95

Please note that for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations), which are collected by the carrier upon delivery.

Returns & Exchanges

We want you to be completely satisfied with your purchase. However, if for any reason you are not pleased with your order, please follow the instructions below for an exchange or refund. Returns are accepted within 90 days of purchase with an original packing slip. For health and safety reasons, pierced earrings are not returnable or exchangeable. Refunds are issued in the form of original payment for the amount of the returned merchandise (not including shipping or service fees).

1. Circle the item(s) you wish to return on your packing enclosure, indicate the reason for the return, and whether you need to exchange for another item.

2. Pack the item(s) securely and ship them to the return address below using a postage paid traceable ground service.

Return Address

National Gallery of Art
Gallery Shops Fulfillment Center
2000B South Club Drive, Dock Door #2
Landover, MD 20785 USA

If your order arrives damaged or missing items, please contact us immediately, as we must file a report with FedEx within 10 calendar days from the date you received your order. In the case of damage, it is important that all packaging be saved so FedEx can determine how the damage occurred. Credits for shipping charges are only given when an item is received in damaged condition or if the item received is incorrect.

Refunds for items received as gifts will be issued in the form of an electronic gift certificate for the price paid by the purchaser, provided the original order can be identified. Without a packing slip, a refund will be issued at the lowest selling price.

Damaged or defective CDs, DVDs, and other multimedia products can be exchanged for the identical item but cannot be returned for a refund. New unopened multimedia products in their original plastic wrap may be returned within 30 days of purchase for a full refund with an original packing slip.

Email Preferences

You can sign up to receive email from The Gallery Shops when you register or on the web site. If you are registered, you can manage your subscription in My Account on the Email Preferences page. You can unsubscribe from email at any time using the links in the footer of our emails.

Please note that the National of Gallery of Art does not sell or share your personal information. For further information, please view our privacy policy.

Special Offers & Promotions

The Gallery Shops make special offers and promotions available to our customers on our web site, through our emails, via the Gallery’s Facebook and Twitter accounts, and in print and online media. To use a code enter it in the Promotion Code or Coupon field on the shopping cart page. Your savings will display in the order totals area.

Only one code can be entered per order unless specified otherwise; codes cannot be applied to prior purchases, minimum order total requirements (excluding shipping and handling charges) must be met for each order, and the code must not be expired.

Gallery20 

Use code Gallery20 to receive 20% of your purchase of $100 or more. Offer ends 11:59 ET on 12/25/13. Available online only, excluding shipping and handling charges. Discount does not apply to the purchase of eGift Certificates.

Mercury Rewards

Registered customers receive one Mercury Program point for every dollar spent in the Gallery Shops online store and 100 points for registering. On your next purchase after earning points you are eligible to redeem your reward. Points are awarded on the value of merchandise only. Shipping and handling or oversize surcharges do not count toward point totals.

You can apply your reward to your order total in checkout. Simply select "Redeem" on the payment page and the reward total will be subtracted from your order.

The Mercury Points Program is free of charge and is available to all registered customers for use in their online only purchases. Rewards are not applicable on purchases in the Gallery's retail shops or on phone orders. Mercury Program points never expire, and you can opt to use them on any transaction. If for any reason you return an item, your points will be voided.

Some restrictions apply. Certain products, such as limited editions, do not accumulate program points. See individual product pages for details. Rewards cannot be converted to cash, and are not transferrable.

Circle Members

The Gallery Shops are pleased to offer a 20% discount to Circle Members. To use the discount online, enter the code you received from the Membership Office in the Membership Code field on the shopping cart page.

Gift Certificates & Store Credit

Sending an eGift Certificate is quick and easy. The Gallery Shops offers eGifts in $25, $50, $75, $100, $150, and $200 denominations. Simply select the amount of your gift and check out. You will then receive both an email to confirm your order and an eGift Certificate email that you can send to your recipient with a personal note.

eGift Certicate emails contain the amount of the gift and a redemption code. Your recipient will need to apply the eGift Certificate code to his or her Gallery Shops account in order to redeem the gift. Unused portions of eGift Certificates are converted to online store credit after orders are placed and can be used on subsequent purchases. eGift Certificates are redeemable online only and never expire.

Security & Privacy

The Gallery Shops online store is safe and secure. Whether you are browsing or placing an order, your experience on our site takes place in a secure zone. You will notice that the web site address (URL) displays as https at all times.  In addition to offering the entire site in a secure mode, The Gallery Shops are compliant with the Payment Card Industry Data Security Standard (PCI DSS) as well as Federal Information Processing Standards (FIPS), and we use Secure Socket Layer (SSL) technology plus field encryption to safeguard your personal information, such as your name, address, and credit card information, as it travels over the Internet. The Gallery Shops are also a GeoTrust Secure Site and display the domain authentication certificate in checkout. We process credit cards using the Authorize.net payment gateway, where an anonymous token is used to process your order, and we never retain your credit card details on our servers once your order is placed.

In addition to site security, the National Gallery of Art will not share your personally identifiable information, shipping destination information or credit card information with any third parties except to process your order or as required by law. Please visit the privacy policy for the Gallery’s Website to find more specific information.

Terms of Use

The contents of this site, including all images and text, are for personal, educational, non-commercial use only. The contents of this site may not be reproduced in any form without the permission of the National Gallery of Art.

The National Gallery of Art does not authorize or prohibit links to its Web site provided that any such link does not connote an endorsement by or affiliation with the National Gallery of Art.