What's my order status?

As soon as your order is placed, you will receive a confirmation email. This is our way of letting you know that we got your order! Please allow approximately 1-3 business days for a follow up email containing your tracking number. These tracking numbers are generated as soon as your package is ready to ship. For online order inquiry please call 1.800.749.4190 at any time. For in-store inquiries please call 202.789.4976.

Do you have a certain item in stock?

Generally, if an item is not currently available on our website, it is not available to purchase online or in the store. Please check back with us frequently. We add new products and update our stock levels on a regular basis.

Do you offer gift cards?

Our online shop does not offer gift cards, but they are available in store, for in-store use only.

Can I expedite my order?

While we offer only ground services online, on a case-by-case basis we may be able to expedite your order. If you have any questions about whether your item is available to ship using express services, please contact 1.800.749.4190 for more information. For in-store inquiries please call 202.789.4976.